Hey, I'm Skylar
available for new projects
a service designer with focus on
.about
My practice focuses on designing research-led experiences that create real value for people, prioritising purpose, care, and impact over personal expression.
I believe good design begins with listening, leaving space for creativity to emerge, and taking small, thoughtful steps towards more inclusive and humane systems.
.background
.experience
Creative Designer / Event Design Coordinator
Flicknmix Ltd, London
Led visual and spatial design coordination for a large-scale Piccadilly Lights launch, translating stakeholder and visitor needs into clear print, environmental and event touchpoints. Worked across UK stakeholders, designers and production suppliers to manage iterations, technical requirements and on-site delivery for a consistent end-to-end experience.
Family Visitor Experience — Service Design Project
Royal College of Art × British Museum
Led research and service design for a family museum experience through interviews, on-site observation, journey mapping and iterative prototyping. Developed and tested an interactive exploration toolkit, translating behavioural insights into a practical service proposition.
Trusted Places — Community Service Design Project
Royal College of Art × Ealing Council
Researched social isolation among older adults through interviews, observation and stakeholder engagement. Synthesised findings into service opportunities and developed a community-based concept connecting residents with trusted local places, validating it with council and community stakeholders.
Community Food Delivery App — Service Design Project
Royal College of Art
Conducted research with 30 delivery riders to understand pain points across the food delivery experience and wider service ecosystem. Mapped relationships between riders, customers, platforms and local communities, and developed a proof-of-delay e-receipt mechanism and community value loop to improve transparency, trust and shared value across the service.
User Insights & Data Analyst Intern
Beijing Mars Hi-Tech
Analysed 60,000+ user records using Python, R and SQL to identify behavioural patterns, recurring issues and user needs. Translated quantitative findings into weekly dashboards and actionable insights to support team decision-making.
Creative Production Coordinator
Beijing Like To Culture & Art Co., Ltd.
Created campaign and social media assets for major entertainment projects in a fast-paced multidisciplinary production environment. Translated creative concepts into clear visual communication across digital formats and supported high-volume content delivery.